Hi, I'm Bonnie!
A Design Researcher with a background in theater and journalism, where I learned the power of storytelling to shape understanding and drive action.
For the past 5 years, I've lead end-to-end research that turns human insight into product strategy helping teams see not just what users do, but why it matters. I'm most energized when complex human experiences become clear, actionable decisions that make products more useful, usable, and meaningful.
MY TOP PROJECTS
Evaluating commissing workflows for smart locks
Used field-focused research to align a smart lock app with real installation behavior.
My Role
User tested the commissioning workflow and influenced design and product decisions.
Main Goal
To determine whether real-world installers could successfully commission locks using our app.
Understanding Sellers
Created personas and journey maps based on qualitative research to help Rocket Homes and its product team better understand and empathize with their clients.
My Role
Interviewed home sellers and synthesized findings into personas and journeys.
Main Goal
Better understand the home seller's needs and pain points.
FUTURE BACK MOIBLE APPS WORKSHOP
Facilitated a workshop bringing together stakeholders from across product areas to unify our mobile app delivery strategy.
My Role
Helped organize and facilitate the workshop as well as provide research artifacts to support collaboration.
Main Goal
Create a safe space for business leaders to ideate and mold those ideas into a strategy post workshop.
